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Sales Telephone Training

We firmly believe that any person likely to speak to a customer should attend a telephone training programme particularly as that person may inevitably be 'put on the spot'. They should be equipped with developed skills to understand and be ready to progress many opportunities. Not only does this optimise every single sales opportunity that is likely to be there, but it also gives an extremely professional gloss to the company.

Course Outline: 1 Day

  • The professional and positive image
  • Understanding a customers behaviour
  • Customer rapport
  • Responding effectively to customer queries
  • Positive language
  • Effective questioning
  • Proactive solutions
  • Managing objections
  • Understanding the needs of callers
  • Customer care building relationships
  • Action Plans
  • Documented Standards
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