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Strategic Planning

Strategy and the ability to develop a clear a living strategy is the most important management issue facing any business today. It is central to success and yet not on top of everyone agenda. This is a two day programme which will give a simple framework on which to build a strategy going forward

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Effective Communication

Communication is the process whereby messages are distributed from one source to a receiving point. The messages can be verbal, written or non-verbal. The assumption is that once the message is sent, the message is also received. Too often we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition we are often unaware of how our non-verbal communication influences our message. As a result, we are often confused by the reactions we get from our communication efforts.

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Creative Thinking & Problem Solving

This programme is aimed at staff that are required to take responsibility for solving problems on a day-to-day basis. Where possible it will focus on real life situations brought to the workshop by participants, and it will provide participants with a framework for a systematic approach to solving problems. Problem solving requires skills in interpersonal communication, decision-making, conflict management and negotiation. Participants are encouraged to explore their personal communication, decision-making and problem styles and to understand how their style impact on others in a group.

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Customer Care

All successful businesses today are heavily focused on building long term customer relationships. They are also focused on gaining repeat orders. These goals will be achieved through excellent customer service and relationship management. Excellent customer relationship management is about under-promising and over-delivering - exceeding expectations. But what does this mean to companies or their staff ? Every time a staff member contacts a customer they represent the company. It’s said that everyone today is “selling”. If they do a good job they sell the good of the company. If they do a bad job the “un-sell” the good done by others. This course will help your Organisation develop the practical skills to provide outstanding Customer Relationship Management.

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Sales Management

It is arguable that the role of the Sales Manager is the single most important role in business today. Sales Managers need to be all things to all men. The Sales process, by its nature is an emotional stressful business, frequently subject to great highs and lows, booms and slumps. Sales Managers must mould a variety of different personalities into a cohesive sales unit in order to produce predictable sales results. The objective of this course is to provide Sales Managers / Consultants with the knowledge, skills, and motivation to maximise sales potential through their sales people or team. The process is a highly inter-active one and attendees will be required to apply themselves in great detail in order to obtain maximum effect from the programme.

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Sales Telephone Training

We firmly believe that any person likely to speak to a customer should attend a telephone training programme particularly as that person may inevitably be 'put on the spot'. They should be equipped with developed skills to understand and be ready to progress many opportunities. Not only does this optimise every single sales opportunity that is likely to be there, but it also gives an extremely professional gloss to the company.

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Team Development

There are many and varied forms of teams, virtual, simple groups etc., and consequently there are many different programmes that can be applied, this is just one of them. This may be more useful for mixed departments as it is less specific yet very powerful as it allows individuals to examine the idea of teams and what it means to them. Different departments in the organisation can also learn from one another.

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Time Management

Excellent time managers get more done more effectively more of the time. The ability to prioritise key tasks and to take action separates successful individuals from the rest. This 1-day programme will help participants to understand their approach, to identify their priorities and will give expert tools to enable them to get things done more effectively. We also cover some of the softer issues in relation to time management in the area of stress etc.

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Stress Management

Since there are some stressful moments in life that we cannot walk away from, it is impertitive to adopt a combination of attitudinal and behavioural changes to manage stress. Managed stress makes life tolerable – mismanaged stress leads to distress and is disastrous to your physical and mental well being. Stress management is related to having a definite purpose in our lives and our ability to take control, this involves areas like time management , self esteem, advanced goal setting and assertiveness.

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Project Management

Our 3 day Project Management programme is the FETAC Level 6 course. It is designed to provide delegates with the knowledge, practical skills and understanding required to operate effectively as a project manager. This course is based on application and case-studies with hands-on exercises and a broad array of practical experiences that can immediately be applied to your job. A post-course project assignment is required to obtain FETAC Level 6 certification.

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Team Leader Development Programme

We use the Myers Briggs profiling here to allow individuals understand their own areas of strengths and weaknesses. The program builds on the information gathered

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Train The Trainer

A highly interactive programme equipping participants with the knowledge, skills and methodology to deliver customised and effective training programmes. Content and duration will depend on your needs. It can run from 2-4 days.

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Presentation Skills

This section assesses how we can optimally combine both effective communication skills and the utilisation of available technological presentation media when presenting in general seminar or group environments. It will also focus on how we present ourselves in the most professional manner. We will specifically cover how to prepare a professional and impressive presentation

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Financial Awareness for the non Financial Manager

In modern business everyone needs to have a good understanding of the fundamentals of good financial planning. This is a crucial module for the development of solid business management

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Running Effective Meetings

When it comes to communicating; resolving issues or information sharing one of the main tools we use is the “meeting”. This happens with a department, as part of a team or a quick on site meeting a the project location and they all have their own dynamic. Even though this may be a wonderful forum for addressing issues, sharing information, airing grievances it is quite often less than successful. This section deals with optimising the results that can be derived from correctly scheduled, well-organised meetings. Meetings can be an extremely effective tool to get the best from a team, but why is it that meetings are sometimes seen as a time wasters rather than time savers? This session will improve the participants’ ability to prepare, chair / execute and close off all meetings with clear objectives and deadlines.

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